Logistics and Claims
Shipping Policy
International Reach: Nordicexport coordinates international logistics shipments, specializing in European trade routes.
Transport Management: We work under the current international Incoterms (usually EXW, FCA or DAP, according to the prior commercial agreement).
Cold Chain: All our produce (citrus fruits, stone fruit, melons, watermelons, and vegetables) travels under strict temperature control. Our vehicles are equipped with temperature recorders to guarantee thermal traceability from our warehouses in the Region of Murcia to the customer's unloading dock.
Delivery Times: Transit times are variable and will be confirmed at the time of the quote, depending on cargo availability and the destination route.
Complaints Policy
Given the highly perishable nature of fresh fruits and vegetables, Nordicexport does not accept physical returns of merchandise. Any issues upon arrival will be handled through a claims and refund process, based on our policy of complete transparency.
Destination Inspection: The receiver is responsible for inspecting the quality, temperature, and quantity of the goods at the exact moment of unloading.
Strict Notification Deadline: Any nonconformity (damage, cold chain breaks, rot or losses) must be reported to our sales team within a maximum of 24 hours after receipt.
Required Documentation: In order for a claim to be processed and validated, the client must provide the following immediately:
Clear photographs of the damage, showing the pallet traceability labels and the condition of the product.
Thermograph reading from the truck.
The signed transport document (CMR), clearly indicating any reservations or incidents detected during unloading.
Resolution: Once our quality department has reviewed the documentation, if the claim is valid, a credit will be issued or a compensatory commercial agreement will be reached. Claims submitted after the deadline or without the required supporting documentation will not be processed.