Commercial and Service Policies
Welcome to Nordicexport. The following policies describe our business terms, designed to ensure maximum transparency, efficiency, and trust in all our B2B export operations.
Nature of Business (B2B Operations)
Nordicexport is a wholesale company dedicated exclusively to the international export of fruits and vegetables (citrus fruits, watermelon, melon, vegetables, and stone fruit). This website is for strictly corporate and informational purposes. No retail sales or direct electronic transactions are conducted through this platform.
Request for Quotations and Orders
Process: All orders, quotes and business agreements must be handled directly through our sales team (Contacts: Karina Frandsen or Thomas Andersson).
Order Volume: As an export company, we operate under minimum order quantities (MOQ), generally set by full pallets or truck/container loads, which will be detailed in each commercial offer.
Prices: Quotations are subject to fluctuations in the agricultural market, product seasonality, and the Incoterms conditions agreed with each client.
Quality and Traceability (Natural Commitment)
Our commitment is to deliver the highest quality products. We guarantee that all our fruit and vegetables comply with European and international food safety, traceability, and phytosanitary management regulations from the Region of Murcia to their final destination.
Logistics and Transportation
Delivery Terms: We work with the current Incoterms (FCA, DAP, CIF, etc.) agreed beforehand and in writing with the buyer.
Cold Chain: We ensure that transport is carried out under strict temperature-controlled conditions to preserve the freshness and shelf life of the product.
Delivery Times: Transit times will be estimated upon order confirmation. Nordicexport works diligently to meet the stipulated deadlines, although it is not responsible for delays caused by force majeure, customs, or unforeseen circumstances beyond its control.
Goods Reception and Claims
Given the highly perishable nature of fruits and vegetables, we apply a strict policy of transparency and seriousness in case of incidents:
Inspection: The customer must inspect the goods immediately upon unloading.
Claim Period: Any anomaly regarding quality, temperature on arrival or weight discrepancies must be reported to your assigned Sales Manager within a maximum of 24 hours after receiving the goods.
Documentation: To process any claim, it will be mandatory to provide immediate documentary evidence (clear photographs of the product, the pallet, thermographs and carrier report/CMR signed with reservations).
After this period, the goods will be considered to have been accepted in full compliance.
Privacy and Contact
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Personal and corporate data collected through our contact form or emails will be treated with absolute confidentiality, being used exclusively for the management of business relationships, resolution of queries and sending quotes, complying with current data protection regulations (GDPR).